FAQ – EGUZ-BÓ

Is this product only for mature skin? Is there any age limitation?

Serum e4 can be used at any age. It’s never too early to start taking care of your skin!
In fact, we have testimonials from a broad spectrum of users (women, men, and teenagers) confirming that Serum e4 has delivered great results on young and mature skins alike.

Can I use skin serum during pregnancy or while breastfeeding?

Due to its content of some essential oils that are not recommended during pregnancies (e.g. Rosemary), please avoid using serum e4 if you are pregnant or breastfeeding.

When can I expect to see results from using skin serum?

While some people may notice immediate improvements in hydration and skin texture, it often takes several weeks of consistent use to see significant changes in issues like wrinkles, dark spots, or uneven tone.

Can I layer multiple serums in my skincare routine?

Yes, you can layer multiple serums in your skincare routine to address different concerns. However, it’s essential to layer them correctly, starting with the thinnest consistency serum and ending with the thickest. Allow each serum to absorb fully into the skin before applying the next layer.

What should I do if I experience irritation after using the serum?

Are your skin serums cruelty-free and vegan?

Yes, all of our skin serums are cruelty-free and formulated without animal-derived ingredients, making them suitable for vegans. We are committed to ethical practices and ensuring our products meet high standards of quality and sustainability.

Is serum e4 fragrance-free?

Serum e4 does not include any synthetic fragrances or colors. The bright yellowish-orange color and the floral-spicy scent come directly from the botanicals.

What are your shipping options and costs?

What is your return policy?

At Eguz-bó, we strive for your utmost satisfaction with our skin serum products. However, we understand that there may be instances where you need to return or exchange your purchase. Therefore, we have crafted the following return policy to ensure a smooth and hassle-free experience:
- We accept returns within 30 days of the original purchase date
- To initiate a return, please contact our customer service team at contact@eguz-bo.com
- Our team will guide you through the return process and provide you with further instructions
- Shipping:
  - Customers are responsible for paying the shipping costs associated with returning the item
  - Shipping costs are non-refundable
Please note that this return policy applies only to purchases made directly through Eguz-bó. If you have purchased our products from a third-party retailer, please refer to their return policy for assistance.
If you have any questions or concerns regarding our return policy, feel free to reach out to us. Your satisfaction is our top priority, and we are committed to ensuring a positive experience with Eguz-bó skincare products.

How can I reach customer service if I have more questions?